Refund and Returns Policy

Effective Date: January 14, 2025
Address: 439 N Service Rd, Union, Missouri
Phone: (636) 583-3163
Email: info@flowetopic.click
Website: flowetopic.click

At Flowetopic, we are committed to providing high-quality rings and ensuring a satisfying shopping experience for our customers. Please carefully read our Refund and Returns Policy to understand your rights and our obligations.

1. Refund Eligibility

We accept refund requests under the following conditions:

  • The product was damaged during shipping.

  • The product received is incorrect or does not match the description on our website.

  • The product is defective or faulty.

Note: To qualify for a refund, the product must be unused and in its original packaging.

2. Returns Process

If you need to return a product, please follow these steps:

  1. Contact Us: Reach out to our customer service team at (636) 583-3163 or email us at info@flowetopic.click within 14 days of receiving the item.

  2. Provide Proof: Submit proof of purchase (e.g., order confirmation or receipt) and detailed photos of the product, highlighting any issues.

  3. Return Authorization: Wait for a return authorization from our team before shipping the product back.

  4. Ship the Product: Send the item to the following address:

    Flowetopic Returns
    439 N Service Rd
    Union, Missouri
    Shipping Costs: Customers are responsible for return shipping costs unless the return is due to our error.

3. Refund Processing

Once we receive and inspect the returned item, we will process your refund:

  • Approved refunds will be credited to your original payment method within 7-10 business days.

  • If the refund is denied, our team will contact you with a detailed explanation.

4. Exchange Policy

We offer exchanges for defective, damaged, or incorrect items. Follow the same process as returns, and specify that you would like an exchange. Replacement items will be shipped within 5-7 business days of approval.

5. Non-Refundable Items

The following items are non-refundable:

  • Custom or personalized rings.

  • Items purchased on clearance or during promotional sales.

6. Cancellations

Orders may be canceled within 24 hours of purchase. After this period, cancellations may not be guaranteed.

7. Contact Us

For questions about this Refund and Returns Policy, please contact us:

We appreciate your trust in Flowetopic and are dedicated to resolving any issues with your purchase promptly and fairly.